Terms of Service

Last updated: September 4, 2026

These Terms of Service (“Terms”) govern access to and use of Rebookly, the AI receptionist and booking platform operated by Washera Inc (“Washera”, “we”, “us”), including this website at rebookly.net. By using Rebookly you agree to these Terms. If you do not agree, do not use Rebookly.

1. Who these Terms apply to

• Merchant shops. A barbershop, salon or similar business that subscribes to Rebookly to handle its calls, messages and bookings. Most of these Terms are addressed to you.
• Shop customers. A person who books, calls or messages a shop that uses Rebookly. Your agreement for the haircut, treatment or other service is with the shop, not with Washera. Messages you receive are governed by our Messaging & SMS Terms.
• Website visitors. Anyone browsing rebookly.net.

2. The relationship between Washera and merchant shops

Rebookly is a software tool that a shop uses to run its own business. Washera is an independent contractor and technology provider. Nothing in these Terms creates a partnership, joint venture, franchise, agency for any purpose other than sending communications on the shop’s behalf as instructed, or employment relationship between Washera and a shop or its staff.

Washera does not provide barbering, cosmetology or any other personal care service, does not employ, supervise, license or vet shop staff, sets no prices, and is not a party to the appointment between a shop and its customer. The shop is solely responsible for the services it provides, its prices, its cancellation and refund policies, its licensing and insurance, and its compliance with the laws that apply to its business.

When Rebookly answers a call or sends a message, it does so on the shop’s behalf and under the shop’s instructions. The shop remains responsible for the content it configures, for the accuracy of its calendar, services, prices and hours, and for the legality of the communications it asks Rebookly to send.

3. Shop responsibilities for messaging and consent

If you are a merchant shop, you agree that:

• You will only load into Rebookly the phone numbers of customers who have given you valid, documented consent to receive appointment-related messages, obtained in a manner that complies with the Telephone Consumer Protection Act, applicable state law, and mobile carrier and industry rules for application-to-person messaging.
• You will not use Rebookly to send unsolicited marketing, promotional or bulk messages, or any message outside the appointment and customer care use case, without a separate, compliant program and separate consent.
• You will honour opt-out requests and will not attempt to re-enrol a customer who has opted out unless they opt in again.
• You will accurately identify your business in your messages and will keep your business registration information with us current.
• You are responsible for your own compliance with privacy law regarding your customers, and you grant Washera the rights needed to process that data to provide the service.

You will indemnify and hold Washera harmless from claims, penalties and costs arising from your breach of this section, including claims that you sent messages without valid consent.

4. Accounts

You must give accurate registration information, keep your credentials confidential, and be responsible for everything done under your account. Tell us promptly at ceo@washeraapp.com if you believe your account has been compromised. You must be at least 18 and able to form a binding contract.

5. Acceptable use

You may not, and may not permit anyone else to:

• Use Rebookly to send spam, unsolicited marketing, phishing, scams, or messages promoting hate, harassment, violence, illegal drugs, firearms, gambling, adult content, or high-risk financial offers such as loans, debt relief or cryptocurrency schemes.
• Send messages to numbers you do not have consent to contact, or obscure who the sender is.
• Use the service to violate any law, infringe anyone’s rights, or misrepresent your identity or affiliation.
• Attempt to gain unauthorised access to the service or its underlying systems, probe or scan it, interfere with its operation, or circumvent rate limits or security controls.
• Reverse engineer, decompile, resell, sublicense or white-label the service without our written permission, or use it to build a competing product.
• Upload malware, or scrape or extract data from the service in bulk.

We may suspend or terminate access immediately, without refund, if we reasonably believe this section has been breached or that continued use creates legal, security or carrier risk.

6. Fees

Shops pay the fees for the plan they select, in advance and as described at the time of subscription. Fees are stated exclusive of taxes, which you are responsible for. Unless the law requires otherwise or we say so in writing, fees already paid are non-refundable. We may change pricing on reasonable prior notice, effective at your next renewal. You may cancel your subscription at any time; cancellation takes effect at the end of the paid period.

7. Intellectual property

Washera owns Rebookly, its software, and the Rebookly name and branding. You get a limited, non-exclusive, non-transferable, revocable right to use the service while your subscription is active. You keep ownership of your own business data and customer data; you grant us a licence to host, process and transmit it as needed to provide the service and as described in our Privacy Policy.

8. AI-generated responses

Rebookly uses automated systems, including artificial intelligence, to understand and respond to calls and messages. Automated systems can misunderstand, and can produce incorrect or incomplete responses. You should review important bookings and confirm anything time-critical directly with the shop. Shops are responsible for supervising how the AI receptionist represents their business and for correcting errors.

9. Third-party services

Rebookly connects to third-party services such as calendars, telecommunications carriers and payment processors. We are not responsible for those services, their availability, or their terms, and your use of them is governed by their own agreements.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WASHERA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, error-free or secure, that messages or calls will always be delivered, or that the AI receptionist will always answer correctly. Message delivery depends on mobile carriers, and carriers are not liable for delayed or undelivered messages.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WASHERA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WASHERA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO WASHERA FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100).

Some jurisdictions do not allow certain exclusions or limitations, so parts of these two sections may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend, indemnify and hold harmless Washera and its officers, directors and employees from and against any third-party claim, and any resulting loss, liability, damages, penalty or reasonable legal fees, arising from your use of the service, your data, the services you provide to your customers, your messaging practices, or your breach of these Terms or of applicable law.

13. Suspension and termination

Either party may terminate the subscription as described in section 6. We may suspend or terminate access for breach of these Terms, non-payment, or where required by a carrier, regulator or law. On termination your right to use the service ends; sections that by their nature should survive (including sections 3, 7, 10, 11, 12, 14 and 15) survive. You can request an export or deletion of your data by emailing ceo@washeraapp.com.

14. Governing law and disputes

These Terms and any dispute arising out of or relating to them or to the service are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Fairfax County, Virginia, and each party waives any objection to venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and allowing 30 days to reach a resolution.

15. General

These Terms, together with the Privacy Policy and the Messaging & SMS Terms, are the entire agreement between you and Washera about the service. If a provision is held unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms and will post the new version here with a new date; material changes affecting shops will be notified by email or in the product.

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